Return Policy
At Alleyna, we want you to feel comfortable and confident when shopping with us. We understand that sometimes an item may not be quite right, and we’re here to make returns as simple as possible.
If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets the return conditions below.
Return Eligibility
To be eligible for a return, the item must be:
- Unworn and in its original condition
- Unwashed and unaltered
- Free from stains, makeup marks, perfume, pet hair, or other signs of use
- Returned with the original tags attached
- Returned with the original packaging, where applicable
For hygiene and product-quality reasons, items that have been worn, washed, altered, or damaged after delivery may not be eligible for return.
We recommend trying on clothing indoors and not removing the tags until you are sure you want to keep the item.
How to Return an Item
We’ve made the return process as simple as possible. Please follow the steps below so we can process your return smoothly.
Step 1 — Contact Us
Please email alleynaofficial@hotmail.com within 14 days of receiving your order to request a return.
Please include:
- Your order number
- The name of the item you would like to return
- The reason for the return
- Photos of the item, if it is damaged, defective, or incorrect
Step 2 — Wait for Return Confirmation
Our customer service team will review your request and confirm whether the item is eligible for return.
If your return is approved, we will email you the return address and instructions.
Please do not send the item back before receiving our return confirmation. This helps us identify and process your return properly.
Step 3 — Ship the Item Back
After receiving our return instructions, please package the item carefully and send it to the return address provided.
Please keep your shipping receipt and tracking number until your return has been fully processed.
If the return is due to a change of mind, incorrect size, or other personal preference, the customer is generally responsible for return shipping costs.
If you received a damaged, defective, or incorrect item, please get in touch with us before sending it back so we can arrange the appropriate return.
Step 4 — Inspection & Refund
Once we receive your returned item, our team will inspect it to make sure it meets the return conditions.
If the return is approved, we will issue your refund to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after processing. Timing may vary depending on your bank or payment provider.
Return Shipping
For returns due to personal preference, including changing your mind, ordering the wrong size, or no longer wanting the item, return shipping costs are generally the customer's responsibility.
If the return is caused by an item arriving damaged, defective, or incorrect, please get in touch with us before returning it. After reviewing the situation, we will work with you to find an appropriate solution.
Damaged, Defective, or Incorrect Items
We’re sorry if your order arrives damaged, defective, or different from what you ordered.
Please get in touch with us at alleynaofficial@hotmail.com as soon as possible after receiving your order.
To help us review the issue, please provide:
- Your order number
- A brief description of the problem
- Clear photos showing the damaged, defective, or incorrect item
Once we receive the information, our team will review the situation and help determine the best solution. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Please do not return a damaged or incorrect item before contacting us.
Refunds
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
If approved, we will send the refund to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after processing. Your bank or payment provider may require additional time before the funds become available.
Original shipping charges, if any, may not be refundable unless the return is related to an error or issue with the item.
Exchanges
If you would like to exchange an item for a different size or style, please get in touch with us at alleynaofficial@hotmail.com.
If the requested item is available, we can assist with an exchange. Depending on the situation, we may also recommend returning the original item and placing a new order for the preferred size or style.
Items That Cannot Be Returned
We reserve the right to decline returns that do not meet this policy's requirements.
This may include items that have been:
- Worn or used
- Washed or altered
- Damaged after delivery
- Returned without original tags
- Returned without the required original packaging, where applicable
- Returned after the 14-day return period
Items showing signs of use, including stains, makeup marks, perfume, pet hair, or other wear, may also be refused.
Return Deadline
Submit return requests within 14 days of the date your order was delivered.
After the 14-day return period, we may no longer be able to accept the return.
Please get in touch with us as soon as possible if you believe there is an issue with your order. We’re always happy to review the situation and see how we can help.
Questions About Returns
If you have any questions about our return policy or need help with your return, please feel free to contact us.
Email: alleynaofficial@hotmail.com
Phone: +1 907-555-0147
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM
We usually respond within 1–2 business days.
Thank you for shopping with Alleyna. We appreciate your trust and understanding, and we’ll always do our best to make your shopping and return experience as easy and comfortable as possible.