Shipping Policy
At Alleyna, we want every order to arrive safely and smoothly. Once your order is carefully prepared, we hand it over to a trusted shipping carrier for delivery to the address provided at checkout.
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather, carrier conditions, and other circumstances beyond our control.
Order Processing
We generally process orders within 2–5 business days after we successfully receive payment.
During holidays, special promotions, or periods of higher order volume, processing may occasionally take a little longer. We appreciate your patience while we carefully prepare and pack your order.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping by Destination
United States
Carriers: USPS, UPS, FedEx
Estimated Delivery Time: 7–15 business days
Orders within the United States are shipped through established carriers such as USPS, UPS, and FedEx. Once your package has entered the carrier's network, you can use the tracking information provided to follow its delivery progress.
Canada
Carriers: Canada Post, UPS, FedEx
Estimated Delivery Time: 10–18 business days
Delivery times may vary depending on your destination and customs processing. Orders going to remote areas may require additional transit time.
United Kingdom
Carriers: Royal Mail, Evri, DHL
Estimated Delivery Time: 10–20 business days
International shipments may need to go through customs before final delivery. Customs processing times can vary and are outside Alleyna's control.
Germany
Carriers: DHL, Deutsche Post, Hermes
Estimated Delivery Time: 10–20 business days
Delivery may take a little longer during public holidays, peak shopping periods, or periods of increased shipping volume.
France
Carriers: La Poste, Colissimo, DHL
Estimated Delivery Time: 10–20 business days
After arriving in France, local carrier processing and delivery schedules may affect the final delivery date.
Italy
Carriers: Poste Italiane, DHL, GLS
Estimated Delivery Time: 12–22 business days
Actual delivery times may vary depending on the destination, local carrier operations, and customs processing.
Spain
Carriers: Correos, DHL, GLS
Estimated Delivery Time: 10–20 business days
Some remote or less accessible areas may require additional time for final delivery.
Australia
Carriers: Australia Post, DHL, FedEx
Estimated Delivery Time: 10–20 business days
Delivery times may be affected by local carrier conditions, weather, customs processing, and other circumstances beyond our control.
New Zealand
Carriers: NZ Post, DHL, FedEx
Estimated Delivery Time: 12–22 business days
Remote locations may require additional time for final delivery.
Tracking Your Order
Once your order has shipped, we'll email the tracking information to the email address you provided at checkout when tracking is available.
Please allow some time for the tracking information to become active after your package has been handed to the carrier. In some cases, the first tracking update may take a little while to appear.
Customs, Duties & Taxes
International orders may be subject to customs inspections, import duties, taxes, or other fees depending on the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes, or related charges imposed by the destination country are the customer's responsibility.
Customs processing may also affect the final delivery time. Unfortunately, Alleyna cannot control delays caused by customs authorities.
Delivery Delays
We work with established shipping carriers to provide a reliable delivery experience, but occasional delays may occur due to circumstances beyond our control. These may include severe weather, public holidays, customs inspections, carrier disruptions, or incorrect or incomplete delivery information.
If your package appears to be delayed, we recommend checking the latest tracking information first. If you still need assistance, please contact us at alleynaofficial@hotmail.com, and we'll be happy to help you look into it.
Incorrect or Incomplete Address
Please make sure your shipping information is accurate and complete before placing your order.
If you notice an error after placing your order, please get in touch with us as soon as possible. We will do our best to assist, but once an order has been shipped, changes to the delivery address may no longer be possible.
Alleyna cannot be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged, or if the tracking information indicates it may have been lost in transit, please get in touch with us at alleynaofficial@hotmail.com.
We may ask for your order number, tracking information, photographs, or other details so that we can better understand the situation and, when necessary, work with the shipping carrier to investigate the issue.
Questions About Shipping
If you have any questions about your delivery or need help checking your tracking information, please feel free to contact us.
Email: alleynaofficial@hotmail.com
Phone: +1 907-555-0147
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM
We usually respond within 1–2 business days.
Thank you for choosing Alleyna. We truly appreciate your patience and support, and we hope your order arrives safely and brings something special to your wardrobe.